Channel issues
I check my modem status once a week for the past few months. I have noticed the same channels have the same issues.
This also my event log
I do have random slowdowns as low...
Forum Discussion
when the internet does get to a unusable state I do connect directly to my computer. speeds are the same with or without my router. back in January I had really bad pings and speeds. I replaced my modem since my old modem was a SB6190 "the one with the known bad Puma6 Chip". I have a SB8200 Quality of net has improved speed does drop during the Congested times between 5pm to 11pm. During my monitoring I just noticed the same channels and frequencies have the same correctable/uncorrectable issues and the repeating issues in the status logs.
Hi Sokal88, if these issues continue, don't hesitate to let us know. I'd suggest a service call in the 5-7pm time slot so a technician has a decent opportunity to witness the speed drop. Email our team at cox.help@cox.com when you are ready to schedule the service call. -Becky, Cox Support Forums Moderator
