Interesting. I was having trouble with a residential Panoramic gateway and was offered a replacement, from a 'v6' to a 'v7' device. Went to pick it up and was informed i would have to 'upgrade my service for an additional $5 a month'. They are moving up to the 'v7' and claim to have short supplies, and wanted to force the 'upgrade' for these new cool devices. I refused, took an older device. Root cause turned out to be unfortunate WiFi signal anomaly, as if these two devices gateway and printer are positioned in precisely the worst place. BUT, I bet this $5 upgrade would kick off a new contract and new raises in a year. I'm thinking it is time to go my own equipment as Panoramic does nothing for me, and indeed right now wifi.cox.com is down with a stupid error of their own making. But I digress. These one-way upgrades are plainly not a technical problem. Sad.
