Forum Discussion

rampart51's avatar
rampart51
New Contributor II
3 years ago
Solved

Can't send emails. No changes made on my end. Again.....

I can no longer send email from any device...windows or android devices. I use Thunderbird on Windows and BlueMail on Android. I've made no changes to my accounts. I have verified my email settings...
  • RicT's avatar
    RicT
    3 years ago

    I posted the error message above. And yes, I can access WEBMAIL without a problem.

Allan's avatar
Allan
Moderator
@RicT, Are you getting any error messages when trying to access your emails? Also, are you able to access webmail? -Allan, Cox Support Forums Moderator.
RicT's avatar
RicT
New Contributor II
3 years ago

I posted the error message above. And yes, I can access WEBMAIL without a problem.

  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    RicT,

    Thank you for letting us know. Please keep an eye on it and let us know if you have issues after trying that. We would be happy to help.

    David
    Cox Support Forum Moderator
    • rampart51's avatar
      rampart51
      New Contributor II
      3 years ago

      I brought my laptop to a local library and I could send/receive email.

      Could you PLEASE check with whoever manages the email servers and see if my IP Address is being blocked from sending?

      I assume you can get my IP address from your records but if not, please let me know and I will send it to you.

      Thanks

      • BenS1's avatar
        BenS1
        Former Moderator
        3 years ago
        Hi @Rampart51
        You will need to send us an email at cox.help@cox.com with your full name, full address and re-state the issue. Thanks.

        Ben S.
        Cox Support Forums Moderator