Forum Discussion

JohnnyRevo's avatar
JohnnyRevo
New Contributor
7 years ago

Can't receive email

I have 3 email address with Cox.  A week ago one of them stopped receiving messages.  I spoke to Customer Service 4 days ago and all they could do is tell me the problem is with my machine and not their server.  I have since:

 

  • Verified all settings are correct.
  • Uninstalled antivirus and turned off the firewall.
  • Repaired Outlook.
  • Completely uninstalled and reinstalled Outlook.
  • Configured a new Outlook profile
  • Bought a new machine and installed a fresh copy of Outlook.

 

None of this has helped.  What is going on?  Why if I hadn’t made any changes would this start now?  Why are the other profiles not affected?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    7 years ago
    Cox is aware that some Cox Email users are unable to send messages in their email client programs And working towards a resolution no ETA. We apologize and thanks for your patience. In the meantime, customers can access Cox Email online at myemail.cox.net.