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  • dchadd's avatar
    New Contributor III

    Try to ping it in cmd and run trace route to it.




    Post output of both. If neither resolves an IP address you might have a dns issue. It's fine if it times out, but should say something like this: "Pinging [] with 32 bytes of data:".

    • Qchecker33's avatar
      New Contributor

      Ok so ping request timed out but it did ping 32 bytes and packet loss was 100% out of the 4 sent

      when I did the tracert command I got some that timed out and some that didn’t so I could throw it in paste bin if that’s what you need

      • MichaelJ's avatar
        What Anti-virus product are you using? I suggest checking to make sure it is not blocking that site.

        Mike J
        Cox Support Forums Moderator