Forum Discussion
Nope, same TV package for the last 8 years or more. Nothing has changed.
Have you tried using the Contour website as an alternative until you get the solution you need?
- vbguy675 years agoNew Contributor II
I hadn't tried Contour, so I gave it a try, but it doesn't work either.
I get the "Contour" initial screen, then it changes to the Cox login screen. I click the login and it just returns and loops back to the Cox login screen every time. So I can't even log in for TV, much less HBO or Cinemax.
At first the Contour screen wouldn't load, I had to enable Flash in the browser (I've tried it with two different browsers and PC's now ), so Flash is working now, and I get the Contour screen no problem.
My Cox login is obviously correct, I can log into this forum and my Cox account no problem, but I can't login with Contour, HBO, or Cinemax using my Cox account.
- CurtB5 years agoHonored Contributor
Cox credentials used to access Contour are different from the ones used to access this forum and your Cox account. Your HBO and Cinemax credentials are probably different too and they appear to have been corrupted.
When you select Live TV on the Contour screen, do you see the TV listings grid? If not, I had a similar problem and fixed it for Chrome. See this thread. This only clears selected data and is the focused version of Cox telling you to take the shotgun approach when they recommend clearing cookies and cached data.
If you performed the process in the above link to clear Contour site data and verified you can now see the TV listings grid, try accessing hbogo or maxgo. If they still don't work or if you didn't have to clear site data for Contour, perform the process in the link to clear site data for hbogo or maxgo, using the appropriate signin website. You may have to clear site data for both. This should solve your issue. You could probably take the equivalent steps for other browsers. Please post back and let us know your results.
- vbguy675 years agoNew Contributor II
I followed your instructions in the link, cleared all the cookies and data then tried it again.
It does get farther now, after entering my login info on the sign in page the Contour page comes back up and it briefly says "Connecting".
Then it changes to a black loading screen with the spinning circle, but after about 10 seconds it goes back to the sign in page again.
I tried HBO just to see and no change there.
I appreciate your help, but I don't want to waste any more of your time. I'll give Cox a call Monday morning and see if they can find out what's wrong. I watch something on HBO or Cinemax many nights a week, and never had any problem until a few days ago when it suddenly started giving me the error.
Thanks again, I appreciate your efforts in helping me out.
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