Can't access HBOgo or MAXgo from my browser
It's worked for years but within the last few days I can no longer access either hbogo or maxgo from a web browser.
I go to either the HBO or Cinemax site, and click on login.
I select Cox as my ...
Forum Discussion
Have you recently changed your TV package in any way?
Nope, same TV package for the last 8 years or more. Nothing has changed.
Have you tried using the Contour website as an alternative until you get the solution you need?
I hadn't tried Contour, so I gave it a try, but it doesn't work either.
I get the "Contour" initial screen, then it changes to the Cox login screen. I click the login and it just returns and loops back to the Cox login screen every time. So I can't even log in for TV, much less HBO or Cinemax.
At first the Contour screen wouldn't load, I had to enable Flash in the browser (I've tried it with two different browsers and PC's now ), so Flash is working now, and I get the Contour screen no problem.
My Cox login is obviously correct, I can log into this forum and my Cox account no problem, but I can't login with Contour, HBO, or Cinemax using my Cox account.
Cox credentials used to access Contour are different from the ones used to access this forum and your Cox account. Your HBO and Cinemax credentials are probably different too and they appear to have been corrupted.
When you select Live TV on the Contour screen, do you see the TV listings grid? If not, I had a similar problem and fixed it for Chrome. See this thread. This only clears selected data and is the focused version of Cox telling you to take the shotgun approach when they recommend clearing cookies and cached data.
If you performed the process in the above link to clear Contour site data and verified you can now see the TV listings grid, try accessing hbogo or maxgo. If they still don't work or if you didn't have to clear site data for Contour, perform the process in the link to clear site data for hbogo or maxgo, using the appropriate signin website. You may have to clear site data for both. This should solve your issue. You could probably take the equivalent steps for other browsers. Please post back and let us know your results.
