Forum Discussion

Virginia_Mark's avatar
Virginia_Mark
New Contributor II
6 years ago

Cannot sent emails to any cox.net email address using third party clients

I can not send emails from outlook 2019 (desktop) or outlook 2016 (laptop) or my Samsung 7 email app to cox.net email addresses.  I can send it via the cox webmail client.   These were all working ...
BrianM's avatar
BrianM
Moderator
6 years ago
Just to confirm, are you attempting to send these when connected to your home (Cox) internet connection or through a different connection? If somewhere else, that could have an impact (not saying you can't send from a different IP address, but could be something we would need to look into).

Brian
Cox Support Forum Moderator
Virginia_Mark's avatar
Virginia_Mark
New Contributor II
6 years ago

Yes, when connected to my home internet connection.   

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    @Virginia Mark, so you are able to send and receive emails successfully through your Samsung smartphone, however, you are unable to do so while logged in to your in-home WiFi network?

    Can you please verify your server settings for both Samsung and Outlook?

    www.cox.com/.../cox-email-server-settings.html

    Without Transport Layer Security (TLS) enabled, our customers are more susceptible to having their passwords compromised. This is why SSL/TLS encryption is now required for client devices and/or software. -Kevin M. Cox Support Forum Moderator