Carol. Please read the message. I and many other people have the same problem. We have checked the mail client settings and they are CORRECT. The SMTP server is blocking access when clients are not on the COX network even with the correct settings. It is a COX problem. The cox chat and telephone technical support staff don’t understand the issue and just say to contact the client program provider. Or like you, they just repeat the suggestion to check the settings, which we already know follow the Cox instructions. Someone at Cox needs to otify the COX email team and get them to fix the problem by allowing SMTP server access using the SSL port 465, as shown in the Cox website instructions, or they need to update the instructions on the Cox website. I have searched on the Internet and apparently thousands of users have the same problem and have been having the same experience with Cox technical staff not knowing what they are doing and just trying to deny that it is a Cox network problem.
This information seems to be consistent with comments made by other people in other threads of the forum, so thank you for providing some explanation. However, the explanation is not complete and it still does not provide a solution. It also does not address the request by me and many others regarding the COX website email setup instructions. The website gives set up settings. We follow them exactly but the email does not send. The website provides no information about reverse DNS requirement nor how Cox users are able to use Standard email clients to send email messages using standard and widely used internet providers, such as are used by major employers and major well established hotel chains in the USA. My impression is that in trying to increase email security, your email team made a mistake by introducing a a requirement for reverse DNS lookup that is not regularly deployed by many standard and reliable networks. They need to figure out a better fix to the email security problem other than taking away email function from Cox customers, expedition users to use only the highly limited (even with the new interface) Cox webmail. At a minimum, this whole issue with updated instructions needs to be put on the Cox website where it can be found easily by users whose use the help section for email.
