Cannot send email when travelling
When on my Delta FLight today - I could receive cox email, but not send
When I checked into my hotel - Mariott, I can receive but not send - either from my Iphone, Ipad or laptop.
I can send emai...
Forum Discussion
Did you get a resolution? I am having the same issue. I am wireless, connected through a Cox provided router. I receive emails fine, can send randomly. It comes and go without any change on my end. But this randomness is certainly happening more frequently. I decided to try live chat to resolve today, failed miserably. After 30 minutes of authenticating my account they had me send a webmail to myself and surprise it worked. Not the problem I started with, however. When I repeated the issue and after receiving random copy and pasted info about third party emails and other non related topics we finally got closer to the issue regarding the outgoing server set up to only then be told after an hour that i needed to purchase for $10/month an additional tech support service plan. This is so disappointing and frustrating, not to mention a waste of an hour. After being a COX customer with several service lines for many years, this is the last straw. It has motivated me to move completely off COX.
Hi AZSunshineHiker, we're sorry to learn about this experience, and I'd like to help resolve this in any way I can. To confirm, you are able to send and receive emails on webmail.cox.net, is that correct? If this is the case, then we need to help troubleshoot your Client device settings. What device are you using and what software (Outlook, Apple, Thunderbird)? Have you changed your password on the cox website, http://bit.ly/2KOrZnd, and ensured the password matches both the incoming and outgoing settings? If not, can you please change the password? Please also check to see if the server settings are correct, http://bit.ly/2KGsVKh and that you are using TLS, if available. Cox recently made changes to the email server, in order to provide a more secure network for customers.
Lastly, do you receive an error message when attempting to send some emails? -Kevin M. Cox Support Forum Moderator
Lastly, do you receive an error message when attempting to send some emails? -Kevin M. Cox Support Forum Moderator
