Cannot receive incoming email through Outlook
I have done everything possible (and numerous times) of resetting, rechecking, rebooting, etc. Nothing works. Yes, I am still using Windows XP. I can send e-mails on Outlook but I cannot receive.Say ...
Forum Discussion
I'm having the same problem. I can access and send e-mail through Cox Webmail, But, my e-mail client won't connect to their server. I spoke to Cox tech and they said that they updated their security protocol and as a result, older e-mail clients won't work. They said that Outlook Express and Outlook from XP and Windows 7 won't work. So, according to Cox, the solution is to upgrade my operating system to Windows 10!? Can it get any crazier?
Bruce is right about the "underlying security components of our older operating systems causing the problem." The operating system of each device must support TLS for an email client to send and receive mail. Windows XP may not have the ability to utilize the necessary version of TLS encryption Cox now requires. -Becky, Cox Support Forums Moderator
