Cannot receive incoming email through Outlook
I have done everything possible (and numerous times) of resetting, rechecking, rebooting, etc. Nothing works. Yes, I am still using Windows XP. I can send e-mails on Outlook but I cannot receive.Say ...
Forum Discussion
I'm having the same problem. I can access and send e-mail through Cox Webmail, But, my e-mail client won't connect to their server. I spoke to Cox tech and they said that they updated their security protocol and as a result, older e-mail clients won't work. They said that Outlook Express and Outlook from XP and Windows 7 won't work. So, according to Cox, the solution is to upgrade my operating system to Windows 10!? Can it get any crazier?
It's the underlying security components of our older operating systems causing the problem. Cox wants port 587; I open port 587. Cox wants TLS encryption; I select TLS encryption. Cox wants outbound authentication; I opt outbound authentication. Everything Cox wants, I configured.
This was just another misinformation campaign. I can initiate a TLS handshake...but Cox doesn't like how I do the TLS handshake.
Before the change, Cox should have listed the operating systems with the Schannel (or equivalent) security component and those without. In addition, they should have included the operating systems with the Schannel component but will only work after registry hacks.
This has been a fiasco because Cox was obviously unaware subscribers still use older software...or didn't care. it's ageism!
