Forum Discussion

TigerII's avatar
TigerII
New Contributor II
4 years ago

Cannot connect using Outlook 365 on Windows 10

Since the recent Cox email "maintenance" I am unable to connect to the cox server using Outlook 365 running on Windows 10. My server settings are; Incoming - imap.cox.net Port 995 SSL/TLS. Outgoin...
  • TigerII's avatar
    TigerII
    4 years ago

    I fixed it! Somehow the password had been changed. Not sure how. When I tried a newer password that I have been using in other apps it worked. My bad!

Allan's avatar
Allan
Moderator
@Tigerll, Are you able to access your email through our website at cox.net? Also, please power cycle the device that you are trying to access your email with. -Allan, Cox Support Forums Moderator.
TigerII's avatar
TigerII
New Contributor II
4 years ago

Yes, I can access my email through the website and also from my Galaxy phone (using Outlook). I have restarted my PC several times with no change in the Outlook behavior.

    • TigerII's avatar
      TigerII
      New Contributor II
      4 years ago

      It was a typo. The setting in my Email is 993.

      • TigerII's avatar
        TigerII
        New Contributor II
        4 years ago

        FYI - I saw a post about SSL/TLS maybe not working on older clients. I tried running Incoming and Outgoing with no encryption set but it did not make any difference.