Forum Discussion

tunes10590's avatar
tunes10590
New Contributor
7 years ago

Cannot connect Netgear C6250 (retail purchased, not Cox owned)

Hello, I just setup a new account with Cox and cannot get connected to the internet. The Cox reps assure me that my account is activated, but cannot find any reason for the issue.   We’ve done coun...
Becky's avatar
Becky
Moderator
7 years ago
Hi Tunes10590, your Netgear C6250 modem is successfully online and communicating with the Cox network. Are you trying to access the internet using a wireless device, or a device connected to the Netgear with an ethernet cord? -Becky, Cox Support Forums Moderator
tunes10590's avatar
tunes10590
New Contributor
7 years ago

Hi Becky. Thanks for the update. I have tried multiple things. I have connected via WiFi an iMac, my iPhone, and my android tablet (not all at the same time). I also connected my roku with an Ethernet cable. All of those devices indicated that they were connected to the router/modem, but no internet access was available.