Forum Discussion

New Contributor

7 years ago

Cannot connect Netgear C6250 (retail purchased, not Cox owned)

Hello, I just setup a new account with Cox and cannot get connected to the internet. The Cox reps assure me that my account is activated, but cannot find any reason for the issue. We’ve done coun...

Moderator

7 years ago

Hi Tunes10590, your Netgear C6250 modem is successfully online and communicating with the Cox network. Are you trying to access the internet using a wireless device, or a device connected to the Netgear with an ethernet cord? -Becky, Cox Support Forums Moderator

tunes10590
New Contributor
7 years ago
Hi Becky. Thanks for the update. I have tried multiple things. I have connected via WiFi an iMac, my iPhone, and my android tablet (not all at the same time). I also connected my roku with an Ethernet cable. All of those devices indicated that they were connected to the router/modem, but no internet access was available.
tunes10590
New Contributor
7 years ago
I also just tried my work laptop via both WiFi and Ethernet. Both connections showed it was connecting to the local network (I assume that means the modem) but no internet connection.
- Becky
  Moderator
  7 years ago
  Hi Tunes10590, a "local network connection" is when you connect a device like a laptop to the modem via an ethernet cord. Keep in mind that each time you connect a different device to the Netgear C6250 with an ethernet cord, you must reset the modem by unplugging the power for 30 seconds. After you plug the power back in, give the Netgear modem several minutes to complete the boot process. Try the following steps to see if you can get online: Unplug the power from the Netgear C6250. Connect the Netgear C6250 to your work laptop via an ethernet cord. Plug the power in. Wait until the first four lights (Power, Downstream, Upstream, and Internet) on the Netgear C6250 are solid green before powering up the laptop. If the laptop power is already on, restart the laptop at this point. The laptop should recognize the local area network upon reboot. A solid green Internet light on the Netgear C6250 means you are connected to the Internet. The 2.5 GHz and 5 GHz lights on the front of the modem should also be solid green; these are your wireless networks. If neither of the 2.5 GHz or 5 GHz lights are lit, press the WiFi On/Off button located on the side of the modem. Open an internet browser like Internet Explorer, Chrome, Safari, or Firefox and type in "www.Cox.com" to see if you can access the Cox website. -Becky, Cox Support Forums Moderator
- John_Wick
  New Contributor
  7 years ago
  Keep in mind that the newer Netgear's force you to log into the router admin page before they will allow access to the internet.
  - tunes10590
    New Contributor
    7 years ago
    Hi John. I can access and log into the routerlogin.net site. It’s the only thing I can actually connect to. It shows that the cable connection is good and shows my device in the connected devices section, but I still can’t get any other web pages to load. It’s really like there is some kind of global block, but I can’t figure out where.