Forum Discussion

New Contributor

3 years ago

Cannot access airfrance.com, airfrance.us, airfrance.fr

Cannot access airfrance.com, airfrance.us, airfrance.fr for almost a week. Verified same issue with other Cox subscribers, and Cox tech support while no problem with other ISP. Reported via chat bo...

New Contributor

3 years ago

I am also unable to access the airfrance websites on cox. Verizon does work. Any ETA?

Moderator

3 years ago

Hello, We are still working with AirFrance to resolve this issue. We appreciate your patience. -Allan, Cox Support Forums Moderator.

sKsar
New Contributor
3 years ago
I have the same issue, and this has been going on for more than 10 days. I called cox customer service and they have no idea how to resolve this issue. Using Verizon network, Airfrance.us is accessible... Keep us updated ... This is unheard of! Why just airfrance is not accessible?
- Becky
  Moderator
  3 years ago
  Hi Everyone, our network administrators are working on the problem we're having with accessing Air France websites like airfrance.com and airfrance.us. I truly apologize for the frustration this is causing! The issue has something to do with a bot mitigation service on the Akamai platform, host of the Air France websites, impacting Cox IP addresses. We know there is an issue, and we will update you as soon as we have any other details. Thank you for letting us know about this issue and for your patience as we get it resolved. -Becky, Cox Support Forums Moderator
  - Bruce
    Honored Contributor III
    3 years ago
    The problem is/was an erroneous entry on a Cox secondary DNS server. Cox was getting correct updates from Akamai but an erroneous entry on a secondary kept replicating and "updating" the primary Cox DNS server.
    
    An erroneous entry on Akamai would have also affected other providers...but it didn't.