Forum Discussion

jjlynch's avatar
New Contributor
2 months ago

Cancellation Issue

I paid my bill for March on February 27th. On Friday I called Cox to schedule my Internet to be canceled on the 30th. They made a mistake and turned it off immediately. 10 minutes later I called them again and they turned the Internet back on and told me it is scheduled to be canceled on the 30th. I did not receive the order notification that it was scheduled to turn off on the 30th, rather, it says the 8th. I just received a bill for $43.33 due on March 23rd. I've already paid for March ($50), and owe nothing to Cox at this point. What am I supposed to do at this point? This is honestly amazing how bad support is. Do I need to get an attorney involved? 

2 Replies

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  • Darkatt's avatar
    Valued Contributor III

    This is a forum where cox customers assist one another with technical issues. YOUR issue needs to be addressed directly with Cox. 

  • Hi, jjlynch 


    I'm so sorry this happened. I would be upset too. Please email with your full name, complete street address, details of the issue and a link to this post so I can look at this for you. Because your concern is outside of the scope of our community forums I'll be turning off commenting.