The best is when you call owing $300+ because you finally tripped the data usage limit. I called 6 times. *EVERY* time they tried to up-sell me. Pathetic. Even supervisors would give the hard upgrade sales pitch after I told them how pissed I was.
I have a brand new 3.1 netgear modem and new router purchased maybe 6 months ago when I had upgraded to gigablst. After I had found out there was a 1TB cap I downgraded to save $30 a month and now having all these issues. The bill sure does come out on time tho.
I'd recommend trying one of the motorola cable modems. Over the years, I've found all consumer netgear products to be junk. Even a Docsis 3.0 SB6141 would probably be better (its good for 300 down 100 up) . It's what I run now. You can get them from Amazon wherehouse for $40. Always buy your modem (never rent).
If you want something faster, the 32x8 SB6190 can be had from Amazon wherehouse for $50 right now. That supports 1,400 down and 262 up. I have an SB6190 on standby for when my SB6141 fails.
Honestly, anything over 100mbps is worthless these days unless you have multiple simultaneous streams running at once. Over the past few years, server optimizations that limit per user connection speed mean it's rare you get 100mbps+ speeds from a single server (google and similar services would be the exception).
I have that exact SB6141 modem to lol. I also have a Netgear AC1900 wifi modem combo. But I'm currently using the 3.1 netgear CM1000 and the Netgear AC1750 wifi router.
I'm really hoping it's on Cox end cause all this equipment works fine. I'm almost tempted to upgrade to gigablast again just to see if my speeds go up or not then I'll know.
It's a rock solid modem. Look at any of the ASUS AC routers for a real nice router / wifi solution.
It probably is on Cox's end. Hopefully you can get someone competent out there. Demand that a supervisor come out to check the head end and wiring. That will be an actual Cox employee instead of the contractors they send out.
