Forum Discussion

Santa_Claus's avatar
Santa_Claus
New Contributor
6 years ago

Can log into Webmail with new Email account but POP3 server login error prevents Outlook 2010 email account with same password

Hello, I can log into cox webmail using my new account with the password that I have created (and changed successfully).  I can not get Outlook 2010 to get beyond the following error when I attempt t...
EricaW's avatar
EricaW
Former Moderator
Hi Santa Claus,

Please share the rest of the error including the code you've received there. We want to track down the code to determine the next best steps.


Erica
Cox Support Forums Moderator
Santa_Claus's avatar
Santa_Claus
New Contributor
6 years ago

Can this be escalated to second level support?  I have been able to confirm the issue is *NOT* Outlook related.  I can create a separate profile, or go to another computer, and create a fresh "profile" and re-create any other Cox.Net email account successfully in Outlook 2010.  I can see "test messages" going into the SantaClaus@cox.net account webmail, but re-prompting for the POP3 user name and password when I create the account in Outlook 2010.  I even have SantaClaus@cox.net mail being auto-forwarded into another of my email accounts and I receive it back into my Outlook 2010 client.  Please advise if I can get this escalated to 2nd level support or someone can actually look at why the POP3 server is taking issue with this account on the Cox system

  • CarolLM's avatar
    CarolLM
    Former Moderator
    6 years ago
    Hi there, we'd like to look further into this. To do so, please send a message to us via a Twitter direct message, Facebook private message or email to cox.help@cox.com, include a link to this and your complete address and account name. -Thanks, Carol
    • Santa_Claus's avatar
      Santa_Claus
      New Contributor
      6 years ago

      Hello, Carol.  Thank you.  I did send the information via email.  I do appreciate your followup.