Forum Discussion
Please share the rest of the error including the code you've received there. We want to track down the code to determine the next best steps.
Erica
Cox Support Forums Moderator
Response: Thank you. Immediately after I configure with correct ports and settings, I click test account settings in Outlook 2010 and I am prompted to "enter your user name and password for the following server" The username is correct without @cox.net attached and has the correct password, and when I click ok, the Outlook test account settings dialogue box states under tasks: Log onto incoming email server pop3 'failed' and send test email message 'completed'. Under the errors tab, the exact wording is 'Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password.' There are no other codes. Mail is successfully transmitted into the account and I can see it in Webmail. I have two other accounts working successfully inside my Outlook 2010 client and they have worked successfully for several years, including after having to change ports/settings after the January 2018 security change. Thank you for looking into this. I have changed the password, and tried various things but to no avail.
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