Response: Thank you. Immediately after I configure with correct ports and settings, I click test account settings in Outlook 2010 and I am prompted to "enter your user name and password for the following server" The username is correct without @cox.net attached and has the correct password, and when I click ok, the Outlook test account settings dialogue box states under tasks: Log onto incoming email server pop3 'failed' and send test email message 'completed'. Under the errors tab, the exact wording is 'Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR invalid user name or password.' There are no other codes. Mail is successfully transmitted into the account and I can see it in Webmail. I have two other accounts working successfully inside my Outlook 2010 client and they have worked successfully for several years, including after having to change ports/settings after the January 2018 security change. Thank you for looking into this. I have changed the password, and tried various things but to no avail.
Can this be escalated to second level support? I have been able to confirm the issue is *NOT* Outlook related. I can create a separate profile, or go to another computer, and create a fresh "profile" and re-create any other Cox.Net email account successfully in Outlook 2010. I can see "test messages" going into the SantaClaus@cox.net account webmail, but re-prompting for the POP3 user name and password when I create the account in Outlook 2010. I even have SantaClaus@cox.net mail being auto-forwarded into another of my email accounts and I receive it back into my Outlook 2010 client. Please advise if I can get this escalated to 2nd level support or someone can actually look at why the POP3 server is taking issue with this account on the Cox system
Hello, Carol. Thank you. I did send the information via email. I do appreciate your followup.
