the fact that a VPN worked, indicates that your IP address was being blocked by the website. That means it's really not a Cox issue, but a problem that your credit union has to get resolved by their web site host.
I’m certain it’s an sdccu issue. However, speaking to someone to get it resolved is where I’m coming up short. They assured me they spoke to their IT dept but the gatekeepers won’t let me through to speak to someone to confirm or who can actually help.
I know what it's like. I used to work for Cox, AND Previous, worked for a data processor that handled Credit Unions over several states. SO.. I REALLY DO know both sides of the issue. I certainly understand your frustration, and hopefully someone at the credit union is doing something. I would like to think so, since most people at credit unions are really decent people, and they care about their members.
Thanks. I appreciate that. I used to manage a call center so I know how it goes. Unfortunately, I also know that sometimes reps just tell you things to get you off the line. Sdccu has always been great and same with Cox. However, I don’t think anyone is really taking my issues seriously. If it were something with my setup, I could understand. But it just doesn’t make sense to why it’s the only website and app that doesn’t work when on my home network. Luckily. I can just sign out of wifi and connect. But I like to figure out why something is not working to fix it