Forum Discussion

Frustrated12's avatar
Frustrated12
Visitor
17 hours ago

Brand new laptop out of the box is paused but not available to unpause

I have attempted to connect not one but 2 new laptops to my WiFi. No matter where I go with them they will not find my WiFi but can find every neighbors WiFi for 3 blocks. I plugged in an extender an...
LisaH's avatar
LisaH
Moderator
5 hours ago

Hi Frustrated12. We would definitely work with you to to get this fixed. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator