Everything looks good on this end as far as provisioning is concerned. This is something that the field team needs to look at closer as we cannot fix speed issues like this remotely (unless it was a provisioning issue or something of that nature). Did the technician test the throughput at the tap outside? If it is good at the tap there would be something wrong between there and the inside wiring/equipment that would need to be looked at (they cannot come inside currently due to Covid-19, so would be a bit limited on that side of things). If it is not showing the correct speeds at the tap, then they would need to submit a ticket to the maintenance team for further investigation. If you need to setup another appointment, feel free to email us at cox.help@cox.com.
Brian
Cox Support Forum Moderator
