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danab222's avatar
danab222
New Contributor
5 years ago

Blinking downstream light no connectivity on 2 different DOCIS 3.0 modems.

Cox preferred 150 internet only account. Was using sb6190 modem when internet went out last week. Called cox to TS the issue was referred to modem manufacturer. Arris was no help so I replaced my mod...
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Danab222

Currently showing the new modem offline not getting a signal. You can try another coax outlet if available or another coax cable to see if that brings the modem online. The internet light on the modem (globe) should be solid indicating the modem is online.


Jonathan J
Cox Moderator