Forum Discussion

Jakew1987's avatar
New Contributor
2 months ago


I was recently affected by a tornado. I went 3 of the 4 weeks without Internet. If my bill is $130 a month, how do I still owe $90 for 1 week of service?

1 Reply

  • Hello Jakew1987,
    I appreciate how important it is to be sure the correct credit is applied for an outage period. We can help review your account to be sure appropriate credit is applied for the outage period. When you have a moment for support, could you email us with your first and last name, complete address, and the URL to this comment in your email? We can help.