Forum Discussion

casilllasj's avatar
casilllasj
New Contributor
4 years ago

Billing Issues

Cox customer service never seems to know how to answer for billing charges. They just say I think or I guess you were charged because of this. Is there any way to get a manager or someone who knows what they are talking about? Chat is horrible function, it takes forever to get anything answered. 

1 Reply

  • CrystalS's avatar
    CrystalS
    Former Moderator
    Hello, this appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. -Crystal