We have a new account, internet service. When setting up billing we were asked to provide the address where we want the bill mailed to. It turns out that is also used by Cox as the credit card's billing address, which in our case is different. This caused 3 charges of $25 each because the credit card company refused the charges. Cox reimbursed only $25, that's their policy, even though the fault is theirs. This theft of our $50 is extremely poor customer service.