The hacking was used to gain access to my Amazon account....
1.) The perpetrator(s) got hold of my email address (pretty easy) and email account
2.) Perpetrator entered my email address into the username field on Amazon
3.) Chose forgot password on amazon
4.) Amazon sends a temporary code to my email address
5.) Because the perpetrator had access to my email account, they were able to use the code sent to take over my Amazon account.
For some reason, COX has an extremely difficult time understanding the scenario.
The same thing has happened to MULTIPLE people using COX.
COX's silence on the matter is troubling.