Barely 5 Mbps Uploads
I've been going on and off with chat, with several agents and getting absolutely nowhere.
They've reset my modem and I've done it myself several times, checked ports, turned off all firewalls, conn...
Forum Discussion
I sent out an email response. Since I began this thread, the issue has re-occurred at least 4 times; often times saying there is an outage in my area. Keep in mind this has been happening since Nov of last year; I had 0 issues prior to that month.
Tash,
Thank you for letting us know. To continue with our troubleshooting process, we recommend that you reach out through email to set up the service visit.
David
Cox Support Forums Moderator
Thank you for letting us know. To continue with our troubleshooting process, we recommend that you reach out through email to set up the service visit.
David
Cox Support Forums Moderator
Service visit happened 10/05/19; they determined the wire in my walls is bad and will have to drill a hole to install a new one. They'll be following up this Thursday, 10/10/19; management has approved it, so we'll see how it goes from here.
I'll update later on how it went.
Service was cancelled several times but we finally managed to get someone to come out on the 13th. They found an issue with the plug/'connector in my room and removed it. This immediately improved my upload speed but I am still getting disconnected randomly almost every 5-10 minutes when playing any game online. I'll continue to test, now that the upload speed is back to normal, maybe I'll have better luck troubleshooting.
- Hi Tash, we deeply apologize for the ongoing service issues. At this time, I recommend sending out another service technician to address the signal issues. Please reach out to us at cox.help@cox.com, Facebook, or Twitter to have an appointment set up. -Kevin
