Forum Discussion

thisisnotyoho's avatar
thisisnotyoho
New Contributor
5 years ago

Bandwidth/Packet loss issues

Something has happened over the last two weeks to cause bandwidth congestion/packet loss.  There has been no physical changes to the connection on my end but suddenly my upstream and downstream bandwidth will drop to 0 for less than a second every minute or two.  I have tried changing the cable modem (i had an extra) along with the usual network resetting activities/etc.  I'm located in Middle Georgia and curious if there are any gateway/infrastructure issues on cox's end that would have started causing these issues.  I've lived here for 10 years and never had these problems, it kinda ** that it's started happening now out of nowhere.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Do you have a splitter or an amplifier in the home? Your modem is showing tremendous packet loss and I'm not seeing any known issues in your surrounding area. Also, are any connections in the home loose or damaged in any way shape or form? - Kevin M. Cox Support Forum Moderator
    • thisisnotyoho's avatar
      thisisnotyoho
      New Contributor
      5 years ago

      As far as I know there's no splitter or amplifier.  There haven't been any physical changes that would explain this suddenly happening.

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        I recommend sending out a service technician to diagnose and correct the packet loss issue. To schedule a service appointment, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator