Bait and switch?
Been a Cox subscriber a little over a year now. Moved into a brand new apartment community that was pre-wired for Cox services. The apartment came with a modem that will ultimately transfer to the ne...
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I'd tell Cox you're not allowed to change the modem because the modem is assigned to the apartment...not the user.
I really didn't understand your issue. You were subscribed to 250 at $70...1 year later, 250 bumped to $90...and the Cox website sells it for $70. Were you originally on a promotional deal at $70? Is the website selling the same promotional deal?
Do your neighbors have the 250 plan? Ask 'em to compare.
My issue is that I am paying $90 a month for a plan they are offering for $71 a month. The website shows a list of upgrades or downgrades that you then "add to cart." Nothing is being offered as a promo. Just upgrades that increase your monthly cost and downgrades that reduce them. In my case it's neither, just the exact same plan for less. I'll ask the neighbors, but regardless, I should be able to get the plan at the lesser rate without having to pony up $100 for the supposed need of a modem swap.
So you weren't on a promotional deal? You can review your year-ago bill in your account. Cox saves up to 18 months.
Do you need 250? If you're a simple user, downgrade to 150.
I went back to past bills and I can see where it says, "the service is part of a 12 Month Service Agreement with Cox." The line item reads: Your Cox Bundle, and then the $69.99 charge. It may have been a move-in type special but I'm not certain. After that though it went up $87.99 per month. Even so, what would that have to do with my current objection?
I do stream a movie here and there on my laptop and I have a motion camera set to record any movement while I'm away and upload to iCloud. The only other downgrade option is to go 100Mbps download and 5Mbps upload. That seems too little. Besides my argument against the $100 modem swap holds more weight if I'm keeping all things equal in the modem department ;)
