Bad experience
I’ve been with this provider for about 3 months now. At least 3-4 times a week the internet will go out for the entire day. The annoying thing is if you try and contact the company to let them know, ...
Forum Discussion
I’ve been with them for YEARS. It’s progressively getting worse. I even went in this past weekend thinking it was my modem. Switched it out. Was asked numerous times if I wanted to upgrade or get their cell phones. Why would I do that if this isn’t even working. We own a small business and I haven’t been able to work on my computer for days. I’ve been experience intermittent service for over a month. They gave me a credit for 16 dollars. Out of 140. All this is doing is creating a back log of work. I think I might try Verizon internet. Anyone have any experience with them? Cmon cox. You can do better
Hi, there. I'm really sorry for the issues you've had with us. Please know the purpose of the Cox community forums is to allow customers to discuss technical topics related to residential Cox services with other customers and we encourage our users to assist each other where possible via this avenue. Billing and issues related to a specific account require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. Because this post falls outside of the purpose of our forums I will be turning off replies to this thread. We look forward to receiving your email so that we may assist you.
