Forum Discussion

coxpittsburg's avatar
coxpittsburg
New Contributor
5 years ago

Automatic Payment Error

I had automatic payment set up and changed the credit card that my account was attached to (getting rid of that card). Now that I did this, when I try to set up automatic payments again I get the message “You are not allowed to enroll for easy pay as your subscription is in a state which does not allow this feature for postpaid customer” — if anyone has dealt with this issue, can you please help me? Thank you. 

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    Hi Coxpittsburg, the support forums are for technical issues that other forums members can assist each other with. For billing questions/issues, please reach out to us either through our online help available via Live Chat on our website: www.cox.com (under Contact us), Twitter @coxhelp, Facebook, or by email: cox.help@cox.com

    Thank you,

    Mike J.
    Cox Support Forum Moderator