Forum Discussion

ajgringo619's avatar
ajgringo619
New Contributor III
8 years ago

Authentication hangs on idm.east.cox.net

This site seems to be up (via ping), but any authentication I need to do - signing on to my account (cox.com), using TV programs (like HBO GO or Music Choice) - hangs and refuses to connect. My stream on FoxSports Go was constantly stopping and starting as well.

  • DannyS's avatar
    DannyS
    Moderator
    8 years ago
    Hello ajgringo619, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.