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letti001's avatar
letti001
New Contributor III
23 days ago

Attempted Fiber Installation: Canceled

 

Greetings to all,

I am sharing my experience with Cox Services today. I have received a number of emails and letters informing me that I am eligible for conversion to fiber. Indeed, my address qualifies.

There is no intent to change my service. I have 500 MPs and that is fine for my needs.

I have in hand a letter that clearly states in bold, no additional cost.

However, after 45 minutes on the phone, I was informed that it is mandatory to have the Panoramic Wi-Fi and pay a $15 per month rental. The service would remain the same with the same base cost.

I stated that I have my own router and would not need to rent anything. I was told no, you need to rent the Panoramic Wi-Fi although they were willing to give it to me for free for a limited time

My response was as follows: my understanding is that the Optical Network Terminal (ONT) would be installed and that there would be an RJ45 jack which would provide internet and that I could then attach my router to the ONT. I was told "no", you need to rent the Panoramic Wi-Fi.

I canceled the installation.

Thank you in advance for your thoughts.

 

 

1 Reply

  • letti001's avatar
    letti001
    New Contributor III
    23 days ago

    I was doing some Internet search and found this link:

    Connecting a Router to an ONT

    This information is intended for customers with Cox Internet service delivered to the home with fiber via an Optical Network Terminal (ONT) who are using their own router. You will know if you have fiber service based on your order confirmation email which will state you have an ONT, or information provided by a Cox representative.

    We've installed your ONT already. Now it's time for you to connect your own third-party WiFi router so you can get online. Let's get started by reviewing some useful information.

    • To get Internet service in your home, a standalone WiFi router is required. You'll need to connect your router to either the Ethernet port on the ONT or an Ethernet jack on the wall.
    • Your router will broadcast WiFi or you can connect devices via Ethernet cable. For the best performance, we recommend a Gigabit Ethernet router with WiFi 5 or higher.

    Note: WiFi modems are incompatible with the ONT.

    Finding the ONT

    We've installed your ONT in one of a few places depending on your home and property type. The ONT is labeled Alcatel-Lucent, Nokia, or Calix. Use the table below to determine which scenario fits your household best, and then click the link to open a connection guide.
     

    ONT PlacementConnection Guide
    Inside wall:
    The ONT is placed in a bracket, mounted to the wall, and connected to power. Common locations are the living room / main room.    		 
    Media panel:
    The ONT is inside a media panel, also known as a smart panel, which is an enclosed cabinet mounted to the wall that contains Cox wiring and equipment.
    • Common locations for the media panel are laundry rooms and closets.
    • Plastic media panels usually have a shelf where the router is placed.
    		If the media panel is plas
     
    Garage wall:
    The ONT is inside a media panel or placed in a bracket and mounted to a garage wall.    		 
    Exterior wall:
    The ONT is placed in a weather-proof box, and then mounted to an outside wall on the exterior of the home. Do not attempt to open this box.