At my wits end... Someone please help
Whew. I am very frustrated and would like someone to please just help me. 1. My internet would randomly drop from ~850Mb to 25Mb. It was always one or the other. If it dropped to the 25Mb occasi...
Forum Discussion
laurim, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com.
Cox Support Forums Moderator
Considering I tried calling and kept getting hung up on (one lady told me Cox is using a new system today and that was likely why?...) and my "Oliver" chat tech has been unresponsive for over 2 hours after saying he would look into the issue, I wasn't sure where else to go.
I contacted the email you provided and they eventually admitted that I was being charged for equipment and services that I did not purchase or authorize. They apologized for the "confusion" and are crediting my account.
Guess you can close this but the entire process has been extremely frustrating and seems very sketchy. I have completely wasted my Saturday trying to get this resolved.
Sorry again for posting here, but considering I couldn't get ahold of anyone via phone or Oliver chat, I didn't see any other options (the only place I've seen the email you linked is here on the forums.)
Hello. We appreciate this feedback. I'm very sorry to hear that it took this measure to resolve your issues for the charges. If you need anything else, you can reach us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com. Thank you.
