Forum Discussion

nichollsvi's avatar
nichollsvi
New Contributor III
6 years ago

Asked for removal of the $6.99 charge - not done

I asked for removal of the $6.99 insurance charge. I was never told why it was raised from $4.99 or why there isn't an option to do without the "extra" support. I do know that Cox hasn't removed it, ...
KevinM2's avatar
KevinM2
Former Moderator
6 years ago
Hi Nichollsvi, we can definitely look into your account further, regarding the removal of the protection plan. We would also like to address your concerns with the internet service as well. Can you please forward this post to our cox.help@cox.com? It would be greatly appreciated. -Kevin M, Cox Support Forum Moderator