HI there Sorry for the delay I do get a message that my internet is disconnected and I do see that on my router light the globe on my router is always green when i see it orange I know there is no internet! The crazy thing is the Arris TM3402A lights are alway lit as if there were no issues! Again my ping is 6 to 8 MS the speed is a clean 300 down always and never any lag! Its just at times the Modem has to be restarted and sometimes 2 o 3 times to get it to come back online! The phone never drops out! This is all a new problem never had this before with this modem--Maybe there was an update and the modem doesnt worki with that update I also read that there is a bug in this modem when a chip gets hot but again Why all of a sudden? Its running now 100% and probably will til around 7 PM when i walk into my computer room and notice the Orange globe on my router blinking!! Also I have totally by passed the router I connected directly to the modem only to have the same issue happen!! The lights on the modem remain green as if everything was good but no internet! A reboot of the modem will fix the issue for many hours! Thanks for any help!!
try replacing the ethernet cable between the router and the modem. If the modem is online and the router shows disconnected, it may be as simple as swapping the ethernet cable, unless you are using a different ethernet cable when connected directly, if so, you may have a faulty modem. You can swap it at a cox solution store, it's a plug and play swap.
