Forum Discussion

mrokusek's avatar
mrokusek
New Contributor
12 months ago

Arris SB8200 Dropping Out on Large Upload - Firmware Issue or How to Diagnose?

I have an issue where when doing larger upload (presenting my screen and cam video) that within 10-20 minutes I'll lose my entire internet connection.  It only seems to happen on those type of upload...
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Darkatt's avatar
Darkatt
Valued Contributor III
12 months ago

Pushing out firmware is done by Docsis engineering at Cox. It used to be able to be done by Data Tier 2, who all became CAG, but it's not something that most can do any longer. Whatever firmware you are running is going to be the latest version, accepted by Docsis engineering. 

Cox Complete Care isn't going to be of ANY assistance with this issue though.