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Ex-Prez's avatar
Ex-Prez
New Contributor
4 years ago

Are you going to update us on outage?

This is beyond ridiculous. Not that you give a ** but could you tell us at least what's going on? Been a customer for more than 15 years so I've been through a decent amount of these instances and never once do you explain to us what's happening. I believe once I get the chance  I'm switching providers. You dont seem to understand that it's not so much the outage, it's the lack of info and communication. You guys are going the way of Blockbuster. Once people have a chance, they will abandon you, as they should.

5 Replies

  • hatecoxnet's avatar
    hatecoxnet
    New Contributor

    Girl same and for real. Cox is going to sh*t. Collecting our money and literally not providing service or answers. 

  • panplacek's avatar
    panplacek
    New Contributor

    Just having constant problems. How can we work???

    Paying $80+ for connection???

  • sonnyuhm's avatar
    sonnyuhm
    New Contributor

    my internet has been out since yesterday (29th) at 3pm...

  • Hi Ex-Prez. If you would like to know what is going on with an outage, the best way to find out this information is to contact us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. - Lisa, Cox Support Forums Moderator