Forum Discussion

Nitram_The_Ugly's avatar
Nitram_The_Ugly
New Contributor
6 years ago

Arbitrarily disconnected

Anyone else getting arbitrarily shut off because Cox claims you are sending SPAM? I've been a COX customer for 20 years, and without any notice they shut off our internet and told us to go elsewhere,...
JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
When the AUP is violated, the Cox Customer Safety Team notifies the customer via email. This link provides more information https://bit.ly/370QByC.

Jonathan J
Cox Moderator
Nitram_The_Ugly's avatar
Nitram_The_Ugly
New Contributor
6 years ago

Thanks for the link.  It would have been nice to have this information before.  I do have gmail accounts from several domains hosted elsewhere - I don't send more than handful of mails per month, but they probably have other outgoing domains as my laptop travels.  What a PITA to change your settings whenever home.  If that is the problem, it's a crappy solution.