I have had techs out checking lines and replacing modems (I am paying the monthly fee for line insurance but nothing gets fixed). So far service still sucks. I have to reset my modem at least once a week, and in a 1300 sq ft, one story house I have to have 3, yes 3 wi-fi extenders just to get my "panoramic" wi-fi to the bedrooms and other areas of the house. Ridiculous. I am waiting for a fiber optic company that is moving into the area. Yes, I'll lose my email addresses I've had over 20 years as a Cox customer, but the headache of bad service should be over.