Forum Discussion

az_user's avatar
az_user
New Contributor
6 years ago

Almost every afternoon, Internet speed crashes around the same time.

Almost every afternoon, Internet speed crashes around the same time. I have 150mbs, and speed drops dramatically. And it self-resolves after a half hour or so. We have several items connected, most...
Becky's avatar
Becky
Moderator
6 years ago
Hi Az, when your speed drops, how many devices are accessing the internet at that time, and for what purpose? (Examples: streaming video, online gaming, uploading live video, working through a VPN, checking email, etc.) Are all devices impacted by the drop in speed? Are your devices wired or wireless? If all of your devices are wireless, connect one device to your modem/Gateway with an Ethernet cord, reset the modem, and run the Cox.com Speed Test (www.cox.com/.../accessing-the-speed-test-tool.html) each time you notice a drop in speed. Testing on a wired device will help rule out WiFi interference issues. Post your results here or email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • az_user's avatar
    az_user
    New Contributor
    6 years ago

    Hi Becky, typically I am using a laptop wirelessly, an IP phone is wired (but idle) and a few items are connected but inactive (Nest thermostat, sprinkler controller, Roku & Dish systems on TV's not turned on, locally connected printer).  No streaming, no gaming, etc.  Just normal Internet browsing (email, etc).

    I will try the speed test on hard line and report.  Thank you.

    • Allan's avatar
      Allan
      Moderator
      6 years ago
      Hello Az. You are most welcome. Please let us know if this issue continues. We will be here to help. -Allan, Cox Support Forums Moderator.