Forum Discussion

otterbay's avatar
otterbay
Contributor
2 years ago

All my emil from ALL my Cox email accounts DISSAPEARED!

This morning at 8:50am PST, every email from every INBOX all six of my Cox email accounts dissapeared this morning. Every email between February 2, 2023, and today at 11am is apparently missing, go...
otterbay's avatar
otterbay
Contributor

Nope, very new actually.  All accounts IMAP.  This appears to be a Cox server failure of epic magnitude.  Six email accounts.  

Becky's avatar
Becky
Moderator
2 years ago
Hi Otterbay, I can't imagine how I'd feel if I were in your shoes, and I apologize for the stress this has caused. It looks like we've escalated this issue on your behalf, so I'm glad to know our email administrators are involved. If my team can assist with this or any other issue in the future, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • otterbay's avatar
    otterbay
    Contributor
    2 years ago

    Thanks Becky.  I’ve checked everything I could possibly think of from my end.  If I had accidentally deleted six accounts of emails between a specific date, previous events like that would find the emails in the ‘delete’ folder.  Or possibly ‘junk’, but everything for all my Cox accounts save for one just went ‘poof’.  If there are backups of inboxes, that’s what I’m hoping for.

    I use four mail apps: Windows 10 Mail, Apple’s iOS email client, Android Mail and Thunderbird on Windows.  

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Becky, can you guys see the IP from which the emails were downloaded(assuming they were)? Or is that anything that can be escalated?