Forum Discussion

IanT's avatar
IanT
New Contributor
3 months ago

Agent Offered Me a Promo... and didn't receive it.

So on 8/11, I was going to cancel my service due to cheaper and faster services elsewhere. After talking to Sophia, on the retention team, they offered me a 40% off discount off my current plan an...
SharielH's avatar
SharielH
Moderator
3 months ago

IanT, I am sorry you're having issues with your bill and the promotional rate that was offered. We would definitely hate to lose you because of this. The Forums Community is not able to assist you with account/ billing situations. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum.