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qrstanley's avatar
qrstanley
New Contributor
4 years ago

After outages in my area, no upload speed

Outages occur pretty regularly here in Norfolk, VA. And often times after it is “resolved” I find myself with little to no upload speed. Although I’m paying for up to 30 mbps. The usual response from tech support is my equipment is broken. 
i have replaced the modem with a Cox approved device. And have tried the Cox provided equipment and even replaced the router. There is no way it’s my equipment. 

couple questions. Could it be the wiring up to or in my house?

anything to reduce my bills if I’m not being provided the speeds I’m paying for?

connection issues
internet
packet loss
UPLOAD SPEED POOR PERFORMANCE

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  • SharonL's avatar
    SharonL
    Former Moderator
    4 years ago
    Hello,

    This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator