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coxuserhere's avatar
coxuserhere
New Contributor II
2 years ago

ACP Benefit Dead End With Cox and ID.Me Please help

In 2022 myself and another family member were approved of the acp $30 a month by the acp's own website. We both are on EBT so getting approval was easy. We called Cox to apply for my household member...
acp benfit
Tmspindler13's avatar
Tmspindler13
New Contributor

Go to the FCC website at www.fcc.gov and file a complaint or call 888-225-5322.  It takes less than 24 hours for that fire to light up @sses all over the place. There's also a link on your bill specific to ACP failures related to Cox under the Customer Information section. It wouldn't allow me to copy and paste.

800-234-3993 is the Cox phone # referenced in that section for issues. I believe its different than the regular old Customer?Don't Care! Number.

Good luck.

coxuserhere's avatar
coxuserhere
New Contributor II
2 years ago

Thank you I will try calling that number.