85008 outage
I’ve been without Internet connection for 19 hours and counting. What’s going on? All I get is a text every four hours with a new goal time telling me you’re working on it. I can’t miss another day o...
Forum Discussion
Cox help on Twitter said it's damaged fiber cable lol. I can't keep up.
After I received last night’s message, I replied back and eventually I was given an option to talk to a live agent. I then proceeded to talk and after many questions, I finally got them to say that they were replacing fiber, optic cable, and
I asked to talk to a supervisor to get an honest answer and I was reading ignored repeatedly. No explanation was ever given and I eventually had to leave because it was getting me nowhere.
Yeah, that makes no sense. Usually you get a warning that they'll be doing maintenance for such and such a period. They're either covering up for something or now calling it an upgrade so they can hike the rates. They are becoming worse than APS
Hi Everyone, I understand how difficult it is to go through a long outage without an estimated time of repair (ETR) and without any explanation of what's happening. Like many of you, I also work from home, and I understand the pressure on your shoulders when you have to worry about your internet connection in addition to your other stressors. I'm sorry that you've been without service for so long! We have crews working around the clock to repair damage to a line that provides the Cox network signal into your neighborhoods. I don't have further information regarding who or what caused the damage or an estimated time of repair. The ETRs that are posted on Cox.com and in the Cox App may not be correct. If you're seeing an ETR, feel free to email my team at Cox.Help@cox.com so we can confirm if you are affected by this issue or something different. Also, email us so we can provide you with credit for your time without service. Please know that we have all hands on deck for this issue and we're working to restore service as quickly as possible.
