How have you been reporting the issue? If you're calling Cox and just venting to the person you eventually reach, you may not get the best results. Has Cox stated that there is an outage? You can sign into your Cox account and check for outages in your area.
If there is no reported outage, you may want to schedule a tech visit to have your signal tested. If the issue is on Cox's side of the box where your drop line connects to your house cables, the tech will notify Cox to schedule a line tech to make repairs at no cost to you. Otherwise, Cox may charge you for the tech visit. But, if it's been 8 days, what you're doing now isn't working.
In the meantime. if you know a neighbor with a drop line that connects to the Cox main line at the same place as yours, ask them if they're having Internet issues. If there's a cox main line issue, your neighbor will have issues too. Ask them to report it. Cox will escalate problem resolution if enough reports are received.
You can also contact cox.help@cox.com
